4 Tips for Client Retention
September 17, 2019
Retaining the 2-legged is important As mentioned1, it’s cheaper to keep a client than to pursue new ones. This is largely due to building the trust and..
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Through the Eyes of the Pet
October 23, 2017
October Focus: Client Experience- More than the Services Part four – the visit through the eyes of the pet You can forget the owner’s name and yet you ..
Communication with Your Client
October 16, 2017
October Focus: Client Experience – More than the Services Part three – communication with your client For the last two weeks, we have discussed looking..
Critically Evaluating Experiences
October 10, 2017
October Focus: Client Experience – More than the Services Part two – critically evaluating the experiences you provide During the month of October, we ..