Reversing the Overuse of “Sorry” in Veterinary Teams
July 26, 2017
The first time I sat down with a team of receptionists to have a discussion around the overuse of “Sorry,” I didn’t realize I would touch..
July 26, 2017
The first time I sat down with a team of receptionists to have a discussion around the overuse of “Sorry,” I didn’t realize I would touch..